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Our Legal Commitment to You

When you open an account with erek00, your rights, data and account security sit at the center of how we operate.

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erek00 Our Legal Commitment to You
REACH US

How to Contact Us About Legal Matters

We keep legal support straightforward and accessible. Whether you have a question about your rights, need to dispute a transaction, request data about your account, or report a concern, you have three…

Email Support Send account or legal questions to our dedicated inbox. Response time is typically 24 hours on weekdays. Attach any relevant transaction ID or account detail.
Live Chat Available 09:00 to 23:00 Jakarta time, seven days a week. Our team can answer immediate questions about terms, dispute processes, or direct you to the right department.
Account Settings Portal Log in, navigate to your Legal & Privacy section, and file a data request, account dispute, or closure notice directly. You'll get an automated confirmation and status updates via your registered email.
SECURITY & YOUR DATA

How We Keep Your Account Safe & Private

erek00 encrypts all data traveling between your device and our servers. Your account information—username, email, payment details and transaction history—is stored in secure, audited data centers.

Encryption Standard

All logins and payments use TLS 1.2 encryption. Your deposit and withdrawal methods are tokenized so raw payment data is never stored on our servers.

Data Retention

Transaction records are kept for seven years for regulatory reporting. Personal account data is retained for as long as your account is active, plus two years after closure.

Cookie Policy

Session cookies expire when you log out. Analytics cookies help us detect fraud and measure site performance. You can manage cookie preferences in your browser anytime.

Account Verification

We verify your identity during registration and before any large withdrawal. This prevents unauthorized access and protects your funds from fraud.

Dispute Process

If you notice unauthorized activity or a transaction error, report it immediately via live chat or email. We investigate within 48 hours and communicate findings directly to you.

Data Subject Rights

You have the right to request all data we hold about you, correct inaccurate information, request deletion where permitted, or download your data in portable format.

Your Account Rights & Our Policies Explained

Below are the questions we hear most often from players in Indonesia and across our regions. Each answer reflects our actual process, so you know exactly how we handle your account, data and disputes.

Log into your account, navigate to Settings > Legal & Privacy, and submit a closure request. We process closures within 24 hours. Any balance due to you is returned to your original deposit method (DANA, OVO, GoPay, QRIS or bank account). Closed accounts cannot be reopened; you'd need to register fresh.

Yes. File a data subject access request through your account portal or email our Legal team. We compile your personal data, transaction history, account activity and preferences into a portable file and send it within 14 days. You can then download or forward it elsewhere.

Transaction records and account activity logs are kept for seven years to comply with local financial reporting requirements. After seven years, records are securely deleted unless a legal hold or ongoing dispute applies. Personal account details are kept while your account is active, then retained two years post-closure.

Report the issue immediately via live chat (09:00–23:00 Jakarta time) or email. Provide the transaction ID, amount and date. We investigate within 48 hours, check our payment partner records, and notify you of the outcome. If an error is confirmed, funds are credited to your account within one business day.

We use encryption on all traffic, so your login and payment details are protected in transit. However, we recommend using your own network when possible. Enable two-step verification in Settings > Security to add a layer of protection even if someone gains your password.

During registration, we collect your name, email and phone number. For large withdrawals (amounts vary by region), we may request a photo of your ID and a recent utility bill to confirm your address. This prevents fraud and meets local financial regulations. Verification usually takes 1–2 hours.

Suspensions happen if we detect unusual activity (multiple logins from different countries, rapid large bets following pattern changes) or if required by local regulation. We notify you by email with the reason and steps to restore access. You can always contact support to discuss the suspension and appeal if you believe it's an error.

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