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Our Terms Shape How Your Account Works

When you open an account with erek00, you agree to our terms—the rules that protect both you and our platform.

Account security & verificationPayment method policiesWithdrawal & dispute rules
Explore the Lobby Read FAQ
erek00 Our Terms Shape How Your Account Works
REACH US ANYTIME

How to Contact erek00 About Terms Questions

Got a question about what our terms mean for your account? Our support team is here to clarify.

Live Chat Open a chat session in the lobby's support panel. Our team responds within minutes during peak hours. Best for quick clarifications about account rules or payment terms.
Email Support Send detailed questions to our support inbox. We reply within 24 hours with a full explanation and any next steps. Use email if you need a written record of our response.
In-App Help Tap the Help section in your erek00 app or on the website footer. Browse FAQs or submit a support ticket directly. We log all tickets so you can track resolution progress.
HOW WE HANDLE YOUR DATA

Security, Privacy & Your Rights Under Our Terms

Trust is built on clarity and action. We encrypt your login credentials and payment details the moment they enter our system.

Data Encryption

All login and payment data travels through secure channels. We use industry-standard protocols so your DANA, OVO, GoPay, and QRIS transactions remain private between you and our payment partners.

Account Access Control

Only you can log in with your credentials. We ask for two-factor verification if you set it up. If someone tries to access your account from an unfamiliar location, we flag it and notify you.

Data Retention Policy

We keep your account records for seven years after you close your account, in line with Indonesian financial record-keeping requirements. After that period, we securely delete your data.

Cookie & Tracking

We use cookies to remember your login preferences and game selections. You can clear cookies from your browser settings anytime. No cookies are sold to advertisers or third-party data brokers.

Data Request & Deletion

Want a copy of your data or to have it removed? Email our support team with your account email and ID number. We provide or delete data within 30 days, where local law permits.

Dispute & Escalation

If you believe we've violated our terms, contact support first. We investigate within 14 days. If unresolved, you can escalate to our compliance officer—details available upon request.

Frequently Asked About Terms & Conditions

These are the questions we hear most from players in Makassar and across Indonesia about how our terms work in real situations.

Contact our support team with your registered email and mobile number. We verify your identity and send you a secure password reset link. Once you reset, you can log back in and see your full balance and history. This usually takes 15 minutes. If you suspect unauthorized access, tell us immediately—we'll lock the account until you regain control.

Yes. Your balance lives in a secure database separate from our game servers. Even if our lobby goes down for maintenance, your deposited funds remain yours. When we come back online, your balance is restored instantly. We never hold or move player funds without explicit withdrawal requests. Technical outages do not affect your account balance.

If your DANA, OVO, GoPay, or QRIS withdrawal fails, we hold the funds in your account and notify you of the error. You can retry with the same method or pick a different payment rail. If the second attempt fails, our support team steps in—we investigate with your payment partner and resolve it within 3 business days.

You can update your registered phone number and withdrawal method directly in your account settings. For sensitive changes like your registered name or email, contact support so we can verify your identity first. This protects your account from unauthorized changes. Updates take effect immediately after verification.

Report it to support right away with the transaction date and game name if possible. We pull the play logs and investigate whether the transaction matches your account activity and device. If it's fraudulent, we refund the amount to your account within 7 days and help you secure your login credentials. We also escalate to our fraud team to prevent similar issues.

We retain your full account history—deposits, withdrawals, games played, and support tickets—for seven years after your account closes. After that, we securely delete the records. You can request a copy of your history anytime by asking our support team. We provide it in a standard format within 14 days.

Log into your account settings and select 'Close Account.' We'll ask you to withdraw any remaining balance or request we transfer it. Once confirmed, your account is closed and no longer accessible. You cannot reopen it—you'd need to register a new account. Closed account records stay with us for seven years as per our terms.

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